KYC (Know Your Customer) is the identity verification process used to secure your account and prevent fraud. On VipBonus, KYC verification is mandatory before your first withdrawal or when your balance exceeds ৳10,000.
Required Documents:
✅ National ID Card (NID) — Both the front and back of the document are required.
✅ Selfie — A selfie photo of you holding your NID.
✅ Proof of Address (Optional, but may be required for large withdrawals) — a utility bill or bank statement.
How to Deposit:
1. Log in to your account → go to Profile → select "Identity Verification" or "KYC".
2. Upload your images (JPG/PNG, maximum 5MB).
3. Submit — verification is usually completed within 24–48 hours.
You'll receive an email or SMS notification once verification is complete. If you run into any issues, support@vipbonus.appto get in touch.
Required Documents:
✅ National ID Card (NID) — Both the front and back of the document are required.
✅ Selfie — A selfie photo of you holding your NID.
✅ Proof of Address (Optional, but may be required for large withdrawals) — a utility bill or bank statement.
How to Deposit:
1. Log in to your account → go to Profile → select "Identity Verification" or "KYC".
2. Upload your images (JPG/PNG, maximum 5MB).
3. Submit — verification is usually completed within 24–48 hours.
You'll receive an email or SMS notification once verification is complete. If you run into any issues, support@vipbonus.appto get in touch.
To view all active promotions and offers on VipBonus, go to the navigation menu and visit Rewards Page— This is the main promotions hub where you can find all bonuses, cashback offers, free bets, and tournament deals in one place.
Update Schedule:
— Daily Offers: A new "Daily Boost" offer drops every day at 9:00 AM.
— Weekly Offers: Cashback and reload bonuses are updated every Monday.
— Monthly Tournament: A new leaderboard competition kicks off at the start of every month.
— Event-Based: Special offers are available during major cricket or football tournaments.
Keep Notifications On: If you enable "Promotional Notifications" in your account settings, you'll be notified of new offers via SMS and email. With the app installed, you'll also receive push notifications.
Update Schedule:
— Daily Offers: A new "Daily Boost" offer drops every day at 9:00 AM.
— Weekly Offers: Cashback and reload bonuses are updated every Monday.
— Monthly Tournament: A new leaderboard competition kicks off at the start of every month.
— Event-Based: Special offers are available during major cricket or football tournaments.
Keep Notifications On: If you enable "Promotional Notifications" in your account settings, you'll be notified of new offers via SMS and email. With the app installed, you'll also receive push notifications.
VipBonus gives you two options — a temporary break (cooling-off/self-exclusion) or permanent account closure.
Temporary Suspension (Cooling-Off):
Log in → Profile → "Responsible Gaming" → select "Cooling-Off Period". You can choose anywhere from 1 day to 6 weeks. During this time your account stays active, but placing bets is disabled.
Self-Exclusion (Long-Term):
On the same page, select "Self-Exclusion" to fully deactivate your account for a period of 6 months to 5 years. Once set, the account cannot be reactivated until the selected period has ended.
Permanent Deletion:
Send an email to support@vipbonus.app with the subject line "Account Deletion Request". The process takes 5–7 business days. Before proceeding, make sure there are no pending balances or bonuses in your account — these cannot be recovered once the account is deleted.
For more details: Responsible Gaming Page here.
Temporary Suspension (Cooling-Off):
Log in → Profile → "Responsible Gaming" → select "Cooling-Off Period". You can choose anywhere from 1 day to 6 weeks. During this time your account stays active, but placing bets is disabled.
Self-Exclusion (Long-Term):
On the same page, select "Self-Exclusion" to fully deactivate your account for a period of 6 months to 5 years. Once set, the account cannot be reactivated until the selected period has ended.
Permanent Deletion:
Send an email to support@vipbonus.app with the subject line "Account Deletion Request". The process takes 5–7 business days. Before proceeding, make sure there are no pending balances or bonuses in your account — these cannot be recovered once the account is deleted.
For more details: Responsible Gaming Page here.
With the VipBonus Refer-a-Friend program, both you and the friend you refer will earn a bonus.
How to Get It:
1. Log in → go to the "Rewards" or "Refer a Friend" section.
2. Copy your personal referral code or link.
3. Send that code or link to your friend. They'll use it when registering.
Bonus Details:
— You'll receive a ৳500 bonus as soon as your friend registers.
— After your friend makes their first deposit, an additional ৳500 will be credited to your account.
— Your friend will receive their own welcome bonus separately.
Terms & Conditions:
✓ The person you refer must be a completely new member with no existing account.
✓ A 5x wagering requirement must be met before the referral bonus can be withdrawn.
✓ You can refer up to 20 people per month.
How to Get It:
1. Log in → go to the "Rewards" or "Refer a Friend" section.
2. Copy your personal referral code or link.
3. Send that code or link to your friend. They'll use it when registering.
Bonus Details:
— You'll receive a ৳500 bonus as soon as your friend registers.
— After your friend makes their first deposit, an additional ৳500 will be credited to your account.
— Your friend will receive their own welcome bonus separately.
Terms & Conditions:
✓ The person you refer must be a completely new member with no existing account.
✓ A 5x wagering requirement must be met before the referral bonus can be withdrawn.
✓ You can refer up to 20 people per month.
bKash/Nagad deposits on VipBonus typically appear in your balance within 1–5 minutes. On rare occasions, network or payment gateway delays may extend this to up to 30 minutes.
Step-by-Step Solution:
Step 1: Refresh the page and wait 5–10 minutes.
Step 2: Check your transaction history in the bKash or Nagad app to confirm whether the transaction was successful.
Step 3: Keep a record of your transaction ID/reference number.
Step 4: Contact us via live chat or at support@vipbonus.app with your transaction ID, amount, and time.
Common reasons why a deposit fails:
— Exceeding your daily bKash/Nagad transaction limit
— Server outage (usually resolved within 15 minutes)
— Navigating away from the deposit page or a session timeout
If it fails, your money will be automatically refunded within 24 hours. Contact Support for a faster resolution.
Step-by-Step Solution:
Step 1: Refresh the page and wait 5–10 minutes.
Step 2: Check your transaction history in the bKash or Nagad app to confirm whether the transaction was successful.
Step 3: Keep a record of your transaction ID/reference number.
Step 4: Contact us via live chat or at support@vipbonus.app with your transaction ID, amount, and time.
Common reasons why a deposit fails:
— Exceeding your daily bKash/Nagad transaction limit
— Server outage (usually resolved within 15 minutes)
— Navigating away from the deposit page or a session timeout
If it fails, your money will be automatically refunded within 24 hours. Contact Support for a faster resolution.
Forgetting your password happens — no worries, you can set a new one in just 3 steps.
SMS OTP Method (Fastest):
1. Login Page→ Click the "Forgot Password?" link.
2. Enter the mobile number used during registration → tap "Send Reset Code".
3. You'll receive a 6-digit code via SMS (valid for 10 minutes) → use the code to set a new password.
Email Method:
1. On the same page, select "Reset with Email" and enter your email address.
2. A reset link will be sent to your inbox — click it and set a new password.
If nothing works:
Contact Support. If your KYC is verified, your identity will be confirmed and your password reset manually.
Tips: To stay protected going forward, enable 2FA on your account — that way you can log in with an OTP even without your password.
SMS OTP Method (Fastest):
1. Login Page→ Click the "Forgot Password?" link.
2. Enter the mobile number used during registration → tap "Send Reset Code".
3. You'll receive a 6-digit code via SMS (valid for 10 minutes) → use the code to set a new password.
Email Method:
1. On the same page, select "Reset with Email" and enter your email address.
2. A reset link will be sent to your inbox — click it and set a new password.
If nothing works:
Contact Support. If your KYC is verified, your identity will be confirmed and your password reset manually.
Tips: To stay protected going forward, enable 2FA on your account — that way you can log in with an OTP even without your password.
The VipBonus welcome bonus is 100% of your first deposit — up to ৳5,000. Deposit ৳5,000 and you'll get another ৳5,000 as a bonus, giving you ৳10,000 to start with.
Steps to Claim Your Bonus:
1. Register and create an account.
2. Make your first deposit — a minimum deposit of ৳500 activates the bonus.
3. The bonus will be credited to your "Bonus Balance" automatically — no separate claim needed.
Bonus Withdrawal Requirement (Wagering):
— The bonus becomes withdrawable once you've wagered 5x the bonus amount. For example, a ৳2,000 bonus requires ৳10,000 in total bets.
— Only bets with odds of 1.5 or higher will count toward wagering.
— Bonuses are valid for 30 days.
Important: Before you withdraw a bonus, your "Bonus Balance" and "Main Balance" are kept separate — you can view both independently on your dashboard.
Steps to Claim Your Bonus:
1. Register and create an account.
2. Make your first deposit — a minimum deposit of ৳500 activates the bonus.
3. The bonus will be credited to your "Bonus Balance" automatically — no separate claim needed.
Bonus Withdrawal Requirement (Wagering):
— The bonus becomes withdrawable once you've wagered 5x the bonus amount. For example, a ৳2,000 bonus requires ৳10,000 in total bets.
— Only bets with odds of 1.5 or higher will count toward wagering.
— Bonuses are valid for 30 days.
Important: Before you withdraw a bonus, your "Bonus Balance" and "Main Balance" are kept separate — you can view both independently on your dashboard.